How do I sign up for your services?

You can sign up on-line via our Website or you can simply visit us at any one of our locations. After simply filling out our sign-up form you will then immediately receive an e-mail response with your account information indicating your personal Tropical Express SkyBox and SeaBox address including your personal mailbox/ account number. With this you can start shopping on-line right away! Membership would be billed on your first shipment.

What is the minimum weight or size that I can ship?

You can receive packages of just about any size and weight through our SkyBox and SeaBox Service. With our SeaBox Service you can bring in larger items such as furniture and larger appliances for cheaper. Through this service there is a 15lb. actual weight minimum requirement.Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.

Why do I need to pre-alert my package?

In order to be more accurately charges customs taxes and to avoid unnecessary excessive charges we recommend that you properly prealert your package using the tips depicted in our Pre-Alert Tips Page

Can I track my package(s)? How will I know my package has reached my mailbox?

Yes, you can track your packages on our Customer Portal on our website after you have registered for it. Tropical Express would send the customer e-mail notifications when the package has reached Miami, in-transit to Trinidad, processing in Trinidad and when it is ready for pick-up. On your Portal you can see your package(s) status, costs, Pre-Alerts and recent package invoices.

What types of payment do you accept?

We accept cash (US$ or TT$), payment by LINX, certified cheque or credit card. Sorry but we do not accept cheque payments.

Can I drop off items at the Miami address to be sent through my mailbox?

Yes, our customers can drop off packages at our warehouse in Miami, to be shipped via your box to Trinidad. When dropping off a package please place inside the package a Packing List stating the items that are in the box together with their subsequent values and a total. The shipper (person dropping off) must present their ID and they will be given an Acceptance Form to fill out. Our operating hours in Miami are 9AM – 5:00PM (Miami Time) Monday -Friday. Our Miami address is as follows:
Address: 6531 NW 87th Avenue
City: Miami
State: Florida
Zip Code: 33178

Is there anything that I cannot receive through my mailbox?

Certain items may be considered restricted, prohibited or in need of a special license in order to ship as determined by the FAA (US Federal Aviation Administration), US Customs, our Cargo Airline or by the government of Trinidad and Tobago. These items will be put on hold in Miami and will not be sent until we receive further instructions from you and all appropriate paper work has been filed and fees paid if possible. Tropical Express members are required to get the special licenses for shipment. HAZMAT shipment would incur additional costs. If in doubt, please contact us before ordering such items.
Please note that any illegal substances that we encounter will be reported to the US CBP (Customs and Border Patrol) and subsequently confiscated after testing.

Read more about Restricted Items

Can only I pick up packages under my account? Do I need to bring my ID?

When you or your authorized person is coming to pick up packages a valid ID must be brought. With regards, to our policy of only box owners and authorized persons (persons who were given authorization from the box owner) are allowed to pick-up packages for that particular box. If you wish for someone else to pick up on your behalf, when sending them to the branch especially for only one-time authorization of pickups, please provide the person with a letter authorizing them to do so on your behalf. The letter must also state the owner's ID or DP and the ID or DP of the person you sent. Again, the person you sent to pick up may be required to show their ID upon pick up as well. If you wish to generally add and authorize persons to pick up packages on your account permanently, the authorization letter could instead be emailed to us at customersupport@shiptropical.com beforehand. For an easier option in your customer portal you can state the information of your pick-up person and state whether the authorization is temporary (one-time pick up) or permanent. You must provide the persons full name, select what ID Type and provide the ID number. Please note when your pick-up person comes to pick up they must come with that certain ID. Please note that individuals authorized to pick up goods under your account may do so at your own responsibility. Tropical Express is not liable for any issues arising from this arrangement.

What happens to my package if I forget to add my box/ T-account number?

Your package will end up in the Unknowns Section in our Miami warehouse. If you have forgotten to add your box number to a shipment you have incoming please email us at customersupport@shiptropical.com

If my family member(s) or friend wants to send me a package with items they consolidated, what is the procedure?

With packages that are hand packed and consolidated by you, family member or friend, please place inside the package Actual Invoice(s) and a Packing List stating the items that are in the box together with their subsequent values and a total. Make sure to supply them with your full Miami address which includes your Box/ Account Number.

What do I need to bring when using the Miami Pick-Up or Drop-Off Services?

Get in Touch with Us Today! Have questions, feedback, or inquiries? Our contact page is the gateway to connecting with our team. Whether you're seeking assistance with shipping, have a query about our services, or just want to give us feedback or comment, we're here to help! Reach out via phone, email, or fill out our convenient contact form below. We look forward to hearing from you!